Having lived in the Brier Creek area for multiple years, I am very familiar with this Chick-Fil-A location. Unfortunately, it is not the easiest Chick-Fil-A to get into as it is on the corner of Lumley Road and the main Brier Creek Parkway. They have made it a little bit easier over the years but it is still a huge pain to get to the drive thru. More on that later.
My biggest complaint with this particular Chick-Fil-A is always service related. Every single time I go to this Chick-Fil-A there are an abundance of employees but none are willing to actually take an order or bring out my food. I counted 11 employees on June 20th, 2019 and only one was taking orders. That is correct. A total of 10 employees were standing around and just chatting.
With my nephew now working at Brier Creek, I have the opportunity to go to this Chick-Fil-A often but I will likely stop at my favorite location near Southpoint Mall.
Date(s) visited –
- June 20th, 2019
Efficiency (2/5) – As mentioned earlier, only one employee was taking orders at the cash register and one other employee was bringing out the food. That means nine other employees were just hanging out. This is exactly what I do not enjoy going to this location.
Taste (4/5) – I cannot knock the taste as it was very good but I was trying to get a quick meal before playing a round of golf at Brier Creek. For this reason, I didn’t even finish all of my fries. The sweet tea was very good.
Friendliness (2/5) – With nine to 10 employees just hanging out, I have to say that the friendliness level was very low. Another reason I try to avoid this location.
Location/Accessibility (1/5) – If you are trying to get to the drive-thru at this location, good luck! While leaving, I saw two different vehicle have to do a three point turn just to get in line for the drive thru. You have to come in the back way by the Wells Fargo bank if you do not want to have to do a three point turn to get in line at the drive thru.