Southpoint Mall Durham Freestanding Location

Many in the Raleigh-Durham-Chapel Hill area know this location as the Southpoint Mall location, not in the mall. It is behind Southpoint, off exit 274 and right behind the Target. I strongly prefer freestanding Chick-Fil-A locations over mall locations for many reasons including parking, overall services and size. This location is my “home location”. I visit this location multiple times a week.

This location is located at 7836 Leonardo Dr , Durham , NC 27713 and is officially known as the Renaissance Village location.

Date(s) visited –

  • May 20th, 2019
  • May 29th, 2019
  • May 31st, 2019
  • June 10th, 2019
  • June 12th, 2019
  • June 14th, 2019
  • June 18th, 2019
  • June 22nd, 2019

Efficiency (5/5) – Whether you are going through the drive-thru or inside to sit down and eat, this Chick-Fil-A is extremely efficient. I have eaten at this location well over 100 times and I have never had to wait more than three (3) minutes for my food. The drive-thru is a single lane but that should not deter you from stopping at this location. The location has two staff members with tablets accepting drive-thru orders and the payment is often processed with the tablet. If it is not processed by the tablet, there is a booth at the corner of the drive-thru line, prior to the drive up window, in which another employee will process the payment.

Taste (5/5) – I am often willing to drive five to 10 extra miles to go to this location solely because of the taste. The #1 with fries and a sweet tea is simply delicious.

Friendliness (5/5) – There has been a little bit of turnover in the staff at this location in the last few months but they are always extremely friendly. Not one visit goes by without receiving multiple “my pleasures”.

Location/Accessibility (2/5) – There is absolutely nothing they can do about it but getting into this Chick-Fil-A is not easy. If you take exit 274, you have to go past the location and turn in by the gas station. This means you have to drive across traffic that is coming from the Target and Southpoint Mall. If you are behind a passive driver, you could be waiting quite a long time as there is no red light to stop the oncoming traffic. There have often been times when the traffic is very heavy and you can’t turn because it is backed up all the way past Target. Fortunately, I visit this location during off hours so I can get in and out pretty quickly. There is also only one drive-thru lane which can cause traffic problems during lunch hours and on Saturdays.

June 14th, 2019 Update

After watching a few hours of the 2019 U.S. Open and live blogging it I decided to go to Chick-Fil-A as my Friday lunch. As usually, I made the trip over to Southpoint around 2:30 pm est so I would miss the traffic.

Upon standing in line, I noticed that a new employee was being trained. He looked to be about 15 or 16 years old. The manager told him to just watch while he rang up people for about 30 minutes. I was asked to step up to the register of a very experienced employee. She was not only experienced, she was extremely efficient. You could tell she had worked there awhile and was doing her best to get people served. She also mentioned to another employee that they needed to complete a “Door Dash” order. I didn’t even know Chick-Fil-A could be delivered with Door Dash. I guess Door Dash will deliver any type of restaurant food.

I ordered a number one with a large sweet tea. Knowing I was going to watch and live blog golf the rest of the day, I wanted to have a sweet tea during most of my time enjoying the great game of golf.

The food was delicious. In fact, the fries were just the right texture and softness while the chicken sandwich was great, as always. While sitting on the right side of the restaurant, near the drive thru, I heard one of the other customers ask to “super size” their meal. It is amazing how McDonald’s has changed the way in which Americans order fast food.

Overall, this was a great experience and I received two “my pleasures” during my visit. I would highly recommend going to this location shortly after the lunch break. If you can go at 2:15 or 2:30 you will have an amazing experience and will not have to wait in line for your food.